Legal Center — Gliss

These Terms of Service govern your use of the Gliss platform, operated by NexGeMM LLC. Please read them carefully before using the app.

1. Acceptance of Terms ToS Sec 1

By creating an account, clicking "I Agree," or otherwise accessing or using Gliss ("the Platform"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use Gliss. These Terms apply to all users of the Platform, including students or learners who book classes ("Students") and instructors who list classes ("Instructors"). MARKETPLACE RELATIONSHIP: Gliss is a three-sided software marketplace platform that connects independent Instructors with Students. Gliss is not an employer, educational institution, school, or agent for any Instructor or Student. Instructors are independent third-party service providers who retain sole, exclusive control over their schedules, curricula, instructional methods, and pricing. IMPORTANT: These Terms contain an arbitration agreement and class action waiver (Section 18). Please read them carefully.

2. Eligibility & Minor Users ToS Sec 2

The Platform is currently available to users in the United States. Account registration is limited to individuals 18 years of age or older. Minor students (under 18) may not create accounts directly. A parent or legal guardian ("Authorized Adult") may create an account and book classes on behalf of a minor student of any age. The Authorized Adult is the account holder and is solely responsible for all activity conducted on behalf of the minor, compliance with these Terms, and ensuring the minor meets any age, proficiency, or fitness requirements specified by the Instructor. By using the Platform, you represent that you are not barred from using Gliss under applicable law and that you are not registered or required to register as a sex offender with any government entity.

3. Your Account ToS Sec 3

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at info@gliss.live if you suspect unauthorized access. You agree to provide accurate, current, and complete information when creating your account and to keep it up to date. You may not register more than one account or transfer your account to another person. Gliss reserves the right to suspend, restrict, or terminate your account at any time, with or without prior notice, if we believe you have violated these Terms, engaged in conduct harmful to the Platform or its users, or for any other reason at our sole discretion. Where practicable, we will provide notice and an opportunity to remedy the violation before terminating your account.

4. Bookings, Payments, & Convenience Fees ToS Sec 4

Gliss is a software platform that connects Students with Instructors. Gliss does not collect, hold, transfer, or disburse session payments and is not a money services business or money transmitter under applicable federal or California law. How Payment Works. When a Student confirms a booking, the payment for that session is processed directly through our integrated third-party payment processor, Stripe, Inc. ("Stripe"). Gliss facilitates the transaction record and session management, but payment processing services are subject to the Stripe Services Agreement. Pricing and Transaction Fees. Class prices (the "Base Price") are set solely and independently by the respective Instructor. To cover operational, administrative, and technical security costs associated with processing direct financial transactions, transaction-specific fees or convenience fees may apply to your purchase. The payment options and their associated transaction fees will be displayed clearly on the checkout screen before you complete your booking. Alternatively, certain transaction fees may be built directly into the class listing pricing. California SB 478 Compliance and Disclosures. All payment options and their exact transaction fees are fully and transparently disclosed to the Student on the checkout interface prior to completing the transaction. By completing a transaction, you explicitly authorize Gliss (via Stripe) to charge your chosen payment instrument for the combined total of the class price and any selected payment method's transaction fees. Non-Refundability of Processing Fees. You acknowledge and agree that any transaction-specific fees or convenience fees are collected to cover immediate third-party processing costs and are non-refundable. If a class is cancelled, rescheduled, or a refund is authorized under Section 6, these processing fees are strictly non-refundable. Failed Transactions and Administrative Costs. If an ACH transfer or other payment is returned or a payment is disputed (such as a chargeback), Gliss reserves the right to charge the Student an administrative penalty to recover associated bank penalties and platform overhead costs. Students remain personally liable for any unpaid class prices and associated fees.

5. Platform Fee ToS Sec 5

Platform Fee. Gliss charges Instructors a percentage-based platform fee on gross session revenue completed through the Platform each calendar month. The standard rate is 8%. Founding Instructors — as designated in their onboarding confirmation — pay a reduced rate of 3% for life from their first completed session after payment launch. Standard Instructors automatically transition to the 3% rate after completing 60 sessions on the Platform; this transition applies automatically and requires no manual request. Current fee rates are available at join-gliss.live and are subject to change with 30 days' advance written notice to affected Instructors. Free Trial Period. Founding Instructors — Instructors accepted into the founding cohort before our public launch — pay a 0% platform fee on all sessions completed through August 31, 2026 (the "Free Trial Period"). Starting September 1, 2026, the Founding Instructor rate of 3% activates automatically; no separate application or agreement is required. Gliss will notify Founding Instructors by email at least 14 days before the end of the Free Trial Period. Founding Instructor Listing Requirement. To retain Founding Instructor status and the associated 3% lifetime rate, Founding Instructors must publish at least one publicly visible class listing on the Platform by August 31, 2026. Founding Instructors who do not meet this requirement by that date will be transitioned to the standard 8% rate, with the automatic transition to 3% available after completing 60 sessions as described above. Billing Cycle. Platform Fees are calculated at the end of each calendar month based on completed sessions recorded on the Platform. Gliss will automatically charge the cumulative monthly Platform Fee to the Instructor's payment method on file on or around the 5th of the following month. Payment Method Obligation. Instructors must maintain a valid payment method on file at all times. Removing a payment method without providing a replacement is a violation of these Terms. Failed Payments. If an automatic charge is declined: (a) Gliss will retry within 3 business days and send an email notice to the Instructor; (b) if unpaid 10 days after the initial billing date, Gliss may suspend the Instructor's active listings; (c) if unpaid for 30 days, Gliss may terminate the Instructor's account. NexGeMM LLC reserves the right to pursue collection for any unpaid Platform Fees. Fee Disputes. Instructors may dispute a monthly Platform Fee invoice by contacting info@gliss.live within 15 days of invoice issuance. Undisputed amounts are due as stated.

6. Cancellation, Refunds, & Class Passes ToS Sec 6

Gliss is a software marketplace connecting independent Students and Instructors. We are not a party to any agreement between users, nor are we an insurer, agent, or employer of any Instructor. This policy balances student flexibility with instructors' time and preparation commitments. 1. CLASS FORMATS The cancellation rules depend on the class format designated by the Instructor, which is clearly displayed on the class listing: Type 1 (Fixed-Term / Enrollments): Multi-session courses, cohorts, or series with fixed dates (e.g., a 6-week course or choir). Type 2 (Pay-by-Session / Drop-In): Single, standalone classes or workshops. Type 3 (Private Lessons): One-on-one sessions scheduled directly within an Instructor’s available hours. 2. STANDARD INSTRUCTOR POLICIES Instructors set their own cancellation and refund windows (the "Standard Policy") for each class listing. Students agree to comply with and are bound by the specific Instructor's Standard Policy. 3. FIXED-TERM CLASSES (TYPE 1) RULES Because Type 1 classes require upfront commitments and seat allocations: In-Window Cancellations: Cancellations made in compliance with the Instructor’s Standard Policy receive a full refund, minus the non-refundable payment transaction fee and 3% refund processing fee paid at checkout. Late Cancellations: Cancellations made outside the Standard Policy window are strictly non-refundable unless explicitly authorized and initiated by the Instructor. No Partial Refunds: No partial refunds, makeup sessions, or platform credits for any missed individual sessions, unless agreed and initiated by the instructor. 4. DROP-IN & PRIVATE LESSONS (TYPES 2 & 3) RULES For Type 2 and Type 3 classes, Students purchase "Class Passes" and use them to book individual sessions. One (1) Class Pass represents admissibility to one (1) scheduled session of that specific class. Automatic Class Pass Return: If a Student cancels a booked session in compliance with the Instructor’s Standard Policy, the Class Pass is automatically returned to the Student’s platform account. Returned Class Passes are non-transferable digital credits with no cash value, redeemable only with the original Instructor. Cash Refund Option: To convert an eligible, unused Class Pass to a cash refund, a Student may view their remaining passes by class and submit a refund request on individual “class detail” page, subject to: (i) Instructor Approval: The Instructor retains absolute discretion to approve or deny the request. Denied requests remain as active Class Passes. (ii) 150-Day Limit: Requests must be submitted and approved within 150 calendar days of the original purchase. (iii) Deductions: Approved refunds are returned minus the checkout transaction fee and a three percent (3%) refund processing fee retained by Gliss. Bundled Passes: If a session purchased as part of a package or bulk series ("Bundled Pass") is cancelled in-window, credit is returned strictly as a Class Pass. Bundled Passes are entirely non-refundable to the original payment method. 5. INSTRUCTOR-INITIATED CANCELLATIONS If an Instructor cancels or reschedules a class, they may issue credit or refunds via: Class Pass Balance (Types 2 & 3 only); or Original Payment Method (All Types), which may be issued minus the original checkout payment transaction fee, subject to payment processor rules. 6. STUDENT NO-SHOWS If a Student fails to attend a scheduled session without canceling in accordance with the Instructor's Standard Policy, they forfeit the session. No refund or Class Pass will be issued, and the Instructor retains the full payment. 7. USER-TO-USER DISPUTES (SERVICE & QUALITY) Students and Instructors must attempt to resolve booking, scheduling, or quality disputes directly and in good faith. Support Escalation: If a mutual resolution cannot be reached, a party may contact Gliss support as a last resort at info@gliss.live. Platform Discretion: Gliss may, in its sole discretion, facilitate an informal resolution or issue discretionary platform credit. Gliss has no legal obligation to arbitrate or refund transactions and disclaims all liability arising from services rendered or user disputes. 8. FINANCIAL & TECHNICAL PROCESSOR DISPUTES Gliss does not hold or process session funds. All transactions, payouts, and chargebacks are handled directly by Stripe, Inc. ("Stripe") or the Instructor's integrated processor. Disclaimer: Gliss is not liable for payment network failures, processing delays, or chargeback fees. Chargebacks: Chargeback disputes initiated through a bank will be resolved via Stripe. Bypassing the refund procedures in Sections 4 or 7 by initiating an immediate chargeback may result in the suspension of the Student's Gliss account.

7. Instructor Responsibilities ToS Sec 7

Instructors are independent contractors, not employees of NexGeMM LLC. You are solely responsible for the content, quality, and safety of your classes, obtaining any required licenses or permits, and complying with applicable laws. You agree to conduct yourself professionally in all interactions with Students. You must not engage in harassment, discrimination, or inappropriate contact with any Student, whether during or after a class. You agree not to list classes that are misleading, unsafe, or violate any law. Gliss reserves the right to remove listings that violate these Terms or suspend accounts at its sole discretion. Off-Platform Restrictions. You may not direct Students to make session payments through channels not linked to your Gliss account, or circumvent the Gliss booking system in any way that avoids or reduces the applicable platform fee. This includes using Gliss's in-app messaging to share payment links, request payment outside the Platform, or solicit off-platform bookings. Payment through your Gliss-linked payment processor is not an off-platform transaction. Violations may result in immediate account termination. External Links in Messaging. The Gliss messaging feature may allow users to share external links. Gliss does not endorse, verify, or take responsibility for the content of any external websites or resources shared via in-app messaging. Users click external links at their own risk. Do not share links requesting payment outside of the Gliss booking system. Payment Processing Obligations. You are responsible for maintaining your linked payment processor account in good standing, complying with your payment processor's terms of service, issuing refunds to Students in accordance with Section 6, and ensuring all session payments are properly processed and recorded.

8. Minor Student Safety ToS Sec 8

Instructors providing services to students under 18 must comply with the following: Communication. Do not communicate with minor students via personal phone, text, email, or social media unless the Authorized Adult is included in the communication or has given written consent. Supervision. Conduct lessons in open, visible settings. If a lesson must occur in a less visible location, an Authorized Adult should be present or nearby. Physical Contact. Any physical demonstration during instruction must be explained in advance and consented to. Stop immediately if the student or Authorized Adult objects. Mandatory Reporting. You acknowledge you may be a mandatory reporter of suspected child abuse or neglect under the laws of your jurisdiction and agree to comply with all applicable reporting obligations. Disclosure. Authorized Adults must disclose relevant medical conditions, allergies, or special needs before the first session. Failure to disclose material safety information may result in lesson cancellation without refund.

9. Background Checks ToS Sec 9

Gliss reserves the right to require Instructors to complete a background check through a qualified consumer reporting agency as a condition of listing on the Platform. Where required, Gliss may partner with third-party providers to facilitate this process. Any cost-sharing arrangements will be communicated in your Instructor onboarding materials. Background checks are conducted in compliance with the Fair Credit Reporting Act (FCRA). If Gliss takes adverse action based on a background check report, you will receive a pre-adverse action notice, a copy of the report, a summary of your FCRA rights, and an opportunity to dispute inaccurate information before any final action is taken. Failure to complete a required background check may result in suspension or removal from the Platform. Background checks do not guarantee future conduct and do not constitute an endorsement by Gliss.

10. Taxes ToS Sec 10

Instructors are solely responsible for determining and fulfilling all tax obligations arising from their use of Gliss, including income tax and self-employment tax. Because Gliss does not process or receive session payments on behalf of Instructors, Gliss will not issue IRS Form 1099-K for session revenue. Instructors' own payment processors (e.g., Stripe, Square, PayPal) are responsible for applicable tax reporting on session payments, subject to applicable thresholds. Instructors should consult their payment processor's tax documentation policies and their own tax advisors. The Platform Fee paid to NexGeMM LLC is a business expense incurred by the Instructor and is not reported by Gliss as income on the Instructor's behalf. You agree to provide accurate tax identification information to your payment processor as required. Students are responsible for any applicable sales or use tax on class purchases where required by law.

11. Prohibited Conduct ToS Sec 11

You agree not to: • Post false, misleading, or fraudulent content • Submit fake, incentivized, or otherwise inauthentic reviews • Harass, threaten, discriminate against, or harm other users • Circumvent the Gliss booking system or direct Students to make session payments through channels not linked to the Platform, including for the purpose of avoiding the applicable platform fee • Use in-app messaging to share payment links to unlinked processors, solicit off-platform transactions, or arrange bookings outside the Platform • Solicit Students or Instructors for competing platforms • Use the Platform for any unlawful purpose • Reverse-engineer, scrape, or compromise Gliss's technology • Use automated scripts, bots, or other non-human means to access or interact with the Platform • Impersonate any person or misrepresent your affiliation with any organization • Transmit spam, junk mail, or unsolicited commercial messages Violations may result in immediate account termination and may expose you to civil or criminal liability.

12. Intellectual Property & DMCA ToS Sec 12

All content on Gliss — including the brand, design, and software — is owned by NexGeMM LLC. You may not reproduce or distribute it without written permission. By submitting photos, descriptions, or other content to Gliss, you grant us a non-exclusive, worldwide, royalty-free, sublicensable license to display, distribute, and use that content on the Platform for as long as the content remains on the Platform. This license terminates upon account deletion with respect to content that is removed, except where retention is required by applicable law. You represent that you own or have the rights to submit such content. To report copyright infringement, send a DMCA notice to our designated agent at info@gliss.live including: (1) identification of the copyrighted work; (2) identification of the infringing material and its location; (3) your contact information; (4) a statement of good faith belief; and (5) your signature. Repeat infringers will have their accounts terminated.

13. Reviews & Content ToS Sec 13

After a completed session, Students and Instructors may leave reviews of each other. Reviews must be honest, accurate, and free of discriminatory, defamatory, or offensive language. Gliss does not verify the accuracy of reviews and is not responsible for their content. We reserve the right to remove reviews that violate these Terms at any time. All content you post on Gliss must comply with these Terms. You are solely responsible for the legality and accuracy of your content.

14. Assumption of Risk & Liability Waiver ToS Sec 14

Gliss facilitates bookings for creative and educational classes including art, music, and academic tutoring. Gliss does not facilitate sports programs or high-intensity physical activities. You acknowledge that participating in or providing hands-on instructional activities through Gliss may carry limited inherent risks, including the possibility of minor physical injury in craft or art instruction. No Insurance Coverage. Gliss does not maintain accident medical insurance, liability insurance, or any other insurance coverage for Instructors, Students, or their guests in connection with classes facilitated through the Platform. Instructors are encouraged to obtain professional liability insurance appropriate for the classes they offer. Students and Authorized Adults are encouraged to confirm with Instructors what, if any, coverage they carry before the first session. To the maximum extent permitted by applicable law, you assume all risks arising from your use of the Platform and participation in any class, including injury, illness, property damage, and financial loss. Nothing in this section limits Gliss's liability for its own gross negligence or willful misconduct. Gliss does not employ Instructors, does not supervise classes, and is not responsible for the conduct of any Instructor or Student. You are responsible for investigating whether a class is suitable for you or your minor student before booking.

15. Indemnification ToS Sec 15

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless NexGeMM LLC and its officers, directors, employees, and agents from any claims, liabilities, damages, and expenses (including reasonable attorneys' fees) arising out of: • Your use of or access to the Platform • Your content or listings • Your breach of these Terms • Your interactions with other users through or in connection with the Platform, including any injuries or property damage • Your failure to comply with applicable laws or tax obligations • Your negligence or willful misconduct

16. Disclaimer of Warranties ToS Sec 16

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEXGEMM LLC EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT: (A) THE PLATFORM WILL MEET YOUR REQUIREMENTS; (B) THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) ANY INSTRUCTOR LISTING, REVIEW, OR OTHER CONTENT IS ACCURATE OR COMPLETE; OR (D) RESULTS OBTAINED FROM USING THE PLATFORM WILL BE ACCURATE OR RELIABLE. Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

17. Limitation of Liability ToS Sec 17

Gliss is a software platform that connects Students and Instructors. We do not directly provide classes and are not liable for injuries, property damage, or other losses that occur during a class. To the maximum extent permitted by law, Gliss will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the Platform. Gliss's total liability to you for any claim shall not exceed the greater of: (A) for Students, the total booking or service fees charged directly by NexGeMM LLC to the Student in the 12 months preceding the claim (which may be zero if the Student's session payments were made directly to the Instructor); (B) for Instructors, the total Platform Fees paid to NexGeMM LLC in the 12 months preceding the claim; or (C) $100 USD. This limitation applies to all causes of action in the aggregate.

18. Dispute Resolution & Arbitration ToS Sec 18

Pre-Arbitration Notice. Before initiating arbitration, you must provide Gliss at least 30 days' written notice of the dispute at info@gliss.live, including your name, a description of the dispute, and the relief sought. We will attempt to resolve the dispute informally during this period. Arbitration. If the dispute is not resolved informally, you and Gliss agree to resolve it through binding individual arbitration under the AAA Consumer Arbitration Rules, rather than in court. The arbitration will be conducted in San Francisco, California or by phone/video at your election. The arbitrator's award shall be final, binding, and may be entered as a judgment in any court of competent jurisdiction. Fees. Gliss will pay all AAA filing, administrative, and arbitrator fees for claims that do not exceed $10,000, unless the arbitrator finds your claim frivolous. For claims over $10,000, the AAA Consumer Arbitration Rules govern fee allocation. Mass Arbitration. If 25 or more substantially similar arbitration demands are filed against Gliss within a 90-day period, the parties agree to coordinate resolution in batches of no more than 50 claims per batch, with each batch treated as a single arbitration proceeding for purposes of filing fees. Class Action Waiver. You waive the right to participate in any class action or representative proceeding. Exceptions. Either party may seek relief in small claims court. Claims involving intellectual property rights or emergency injunctive relief are excluded from arbitration. For disputes between Students and Instructors, Gliss may, at its discretion, provide mediation support but is not obligated to resolve the dispute.

19. Governing Law ToS Sec 19

These Terms are governed by the laws of the State of California and the United States, without regard to conflict-of-law provisions. Any judicial proceedings not subject to arbitration must be brought in state or federal court in San Francisco, California.

20. Force Majeure ToS Sec 20

Gliss shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including acts of God, natural disasters, pandemics, war, terrorism, government actions, or failures of third-party services such as payment processors.

21. Miscellaneous ToS Sec 21

Severability. If any provision of these Terms is found invalid or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect. Entire Agreement. These Terms, together with the Privacy Policy and any other policies incorporated by reference, constitute the entire agreement between you and NexGeMM LLC regarding your use of the Platform and supersede all prior agreements. No Waiver. Gliss's failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. Assignment. You may not assign or transfer your rights under these Terms without Gliss's prior written consent. NexGeMM LLC may assign these Terms without restriction in connection with a merger, acquisition, or sale of assets. Headings. Section headings are for convenience only and have no legal or contractual effect.

22. Changes to These Terms ToS Sec 22

We may update these Terms from time to time. We will notify you of material changes via email or in-app notification at least 14 days before the changes take effect. Continued use of Gliss after changes take effect constitutes acceptance.

23. Contact Us ToS Sec 23

Questions about these Terms? Reach us at: info@gliss.live NexGeMM LLC 2108 N ST, STE N Sacramento, CA 95816

NexGeMM LLC ("Gliss", "we", "us") is committed to protecting your privacy. This Policy explains what data we collect, why we collect it, and how you can control it.

1. Information We Collect Privacy Sec 1

We collect the following categories of personal information when you use Gliss: • Identifiers — name, email address, phone number, username, and profile photo. • Profile & Booking Data — your location, interests, class bookings, attendance history, progress notes, and any bio or gallery content you submit. • Payment & Financial Information — billing address and payment method details (card type, last 4 digits). Full card numbers are processed directly by Stripe and are never stored on Gliss servers. Instructors provide tax identification information (SSN/EIN) for payout and 1099 purposes. • Usage & Device Data — screens viewed, search queries, taps, session duration, and device identifiers (e.g., advertising ID, device model, OS version), collected automatically via mobile analytics SDKs to operate and improve the platform. • Communications — messages sent through Gliss's inbox between Students and Instructors. • Minor Student Information — if you are an Authorized Adult booking on behalf of a minor, you may provide the minor's first name, age, and relevant health or safety information. This is used solely to facilitate safe delivery of the class. • Professional Information (Instructors) — credentials, certifications, class descriptions, photos, and availability. • Inferences — preferences, interests, and likelihood scores derived from your usage data to personalize class recommendations and surface relevant content.

2. How We Use Your Information Privacy Sec 2

We use your information for the following business purposes: • Operate and personalize the Gliss platform • Process bookings and payments • Send booking confirmations, receipts, and reminders • Surface class recommendations based on your interests and location • Facilitate communication between Students and Instructors • Respond to support requests • Detect fraud, enforce our Terms, and ensure platform safety • Issue tax documentation (e.g., IRS Form 1099-K) to Instructors • Comply with legal obligations We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising.

3. Sharing Your Information Privacy Sec 3

We share your information only in the following circumstances: • With Instructors — when you book a class, the Instructor receives your name and any message you send. Instructors do not see your full payment details. • With Students — when an Instructor accepts a booking, the Student sees the class location and relevant Instructor contact details. • With Service Providers — we use trusted third parties (Stripe for payments, AWS for hosting, analytics and background check providers) who are contractually bound under confidentiality obligations to protect your data and use it only for specified purposes. • For Tax & Compliance — we share tax identification information with our payment processor and relevant tax authorities as required by law. • For Legal Reasons — we may disclose information if required by law, court order, or to protect the rights, property, or safety of our users or the public. • Business Transfers — if NexGeMM LLC is acquired or merges with another company, your information may be transferred as part of that transaction under confidentiality obligations. We will notify you before your data is transferred and becomes subject to a different privacy policy. We do not sell or rent your personal information to third parties for their marketing purposes.

4. Device Identifiers & Tracking Privacy Sec 4

Gliss uses device identifiers, mobile analytics SDKs, and similar technologies to maintain your session, remember preferences, and analyze app usage. You can limit certain tracking through your device's privacy settings (e.g., resetting your advertising ID or enabling "Limit Ad Tracking"), though some features may not function as expected. We do not use cross-context behavioral advertising. We do not share data with third-party advertising networks for behavioral targeting. Do Not Track. Gliss does not respond to browser or device "Do Not Track" signals at this time, as there is no industry standard for how such signals should be interpreted in mobile apps.

5. Data Retention Privacy Sec 5

We retain your account data for as long as your account is active. If you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required by law to retain it longer (e.g., financial and tax records for 7 years). Minor student safety information provided by an Authorized Adult will be deleted upon account deletion or upon request, except where retention is required for legal or safety purposes. Aggregated, anonymized usage data may be retained indefinitely for analytics.

6. Your Rights & Choices Privacy Sec 6

Depending on where you live, you may have the right to: • Know what personal information we have collected about you and how we use it • Access a copy of your personal information • Correct inaccurate personal information • Delete your personal information ("right to erasure"), subject to legal exceptions • Opt out of any sale or sharing of personal information (we do not sell or share for advertising) • Restrict or object to certain processing • Export your data in a portable format • Not be discriminated against for exercising any of these rights To exercise your rights, email info@gliss.live or contact us at the address below. We will respond within 45 days. We may extend this period by an additional 45 days where reasonably necessary and will notify you of any extension. Appeals. If we deny your request, you may appeal by emailing info@gliss.live with "Privacy Request Appeal" in the subject line. We will respond to your appeal within 45 days and explain the basis for our decision. You may submit requests through an authorized agent. We may require written proof of the agent's authorization and verify your identity before processing the request. You may opt out of marketing emails at any time using the unsubscribe link in those emails or by contacting us.

7. California Privacy Rights (CCPA/CPRA) Privacy Sec 7

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), enforced by the California Privacy Protection Agency (CPPA): • Right to Know. You may request disclosure of the categories and specific pieces of personal information we have collected about you in the past 12 months, the categories of sources, our business purposes for collection, and the categories of third parties with whom we share it. You may make up to two verifiable requests per 12-month period. • Right to Delete. You may request deletion of your personal information, subject to certain exceptions (e.g., legal obligations, fraud prevention, completing a transaction). • Right to Correct. You may request correction of inaccurate personal information we hold about you. • Right to Opt Out. We do not sell or share personal information for cross-context behavioral advertising. If this practice changes, we will provide a "Do Not Sell or Share My Personal Information" link before doing so. • Right to Limit Sensitive PI. We collect limited sensitive personal information: payment card details (processed only by Stripe) and tax IDs from Instructors (used only for legally required payouts and 1099 issuance). We do not use sensitive personal information for any purpose beyond what is necessary to provide the service. • Non-Discrimination. We will not deny services, charge different prices, or provide a different level of service because you exercised any of your CCPA rights. • Shine the Light. California Civil Code §1798.83 allows California residents to request information about personal information shared with third parties for their direct marketing purposes. We do not share personal information for third-party direct marketing. To submit a California privacy request, email info@gliss.live with "California Privacy Request" in the subject line, or write to us at the address in Section 12.

8. Children's Privacy Privacy Sec 8

Gliss accounts may only be created by individuals 18 or older. We do not knowingly collect personal information directly from children under 13 without verifiable parental consent, in compliance with the Children's Online Privacy Protection Act (COPPA). Minor students (under 18) use the platform only through a parent or legal guardian ("Authorized Adult") who creates and manages the account. The Authorized Adult provides consent for any information submitted on behalf of the minor student. We collect limited information about minor students (first name, age, relevant health/safety details) solely to facilitate safe delivery of the class. This information is shared only with the relevant Instructor for that booking and is not used for marketing or profiling. Authorized Adult Rights (COPPA). If you are the parent or guardian of a minor student, you have the right to: (1) review the personal information we have collected about your child; (2) request correction or deletion of that information; and (3) refuse further collection or use of your child's information by contacting info@gliss.live. We will honor these requests within 30 days. If you believe a child under 13 has created an account without parental consent, contact info@gliss.live and we will promptly investigate and delete any improperly collected information.

9. Data Security Privacy Sec 9

We implement industry-standard security measures including TLS encryption in transit, encrypted storage at rest, and strict access controls. Access to personal information is limited to employees and contractors who need it to perform their job functions. No system is 100% secure. In the event of a data breach affecting your personal information, we will notify affected users without unreasonable delay and as required by applicable law.

10. Third-Party Links Privacy Sec 10

Gliss may contain links to third-party websites or services (e.g., instructor social profiles, payment processors). We are not responsible for the privacy practices of those third parties and encourage you to review their policies before providing any personal information.

11. Changes to This Policy Privacy Sec 11

We may update this Privacy Policy periodically. We will notify you of material changes via email or in-app notice at least 14 days before they take effect. Your continued use of Gliss after the effective date means you accept the updated Policy.

12. Contact Us Privacy Sec 12

For privacy questions, requests, or to exercise your rights: info@gliss.live NexGeMM LLC — Privacy Team 2108 N ST, STE N Sacramento, CA 95816 For EU/UK residents, NexGeMM LLC is the data controller. You may lodge a complaint with your local supervisory authority (e.g., the ICO in the UK).