1. Acceptance of Terms

By creating an account, clicking "I Agree," or otherwise accessing or using Gliss ("the Platform"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use Gliss. These Terms apply to all users of the Platform, including students who book classes ("Students") and instructors who list classes ("Instructors"). IMPORTANT: These Terms contain an arbitration agreement and class action waiver (Section 18). Please read them carefully.

2. Eligibility & Minor Users

The Platform is currently available to users in the United States. Account registration is limited to individuals 18 years of age or older. Minor students (under 18) may not create accounts directly. A parent or legal guardian ("Authorized Adult") may create an account and book classes on behalf of a minor student of any age. The Authorized Adult is the account holder and is solely responsible for all activity conducted on behalf of the minor, compliance with these Terms, and ensuring the minor meets any age, proficiency, or fitness requirements specified by the Instructor. By using the Platform, you represent that you are not barred from using Gliss under applicable law and that you are not registered or required to register as a sex offender with any government entity.

3. Your Account

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at info@gliss.live if you suspect unauthorized access. You agree to provide accurate, current, and complete information when creating your account and to keep it up to date. You may not register more than one account or transfer your account to another person. Gliss reserves the right to suspend, restrict, or terminate your account at any time, with or without prior notice, if we believe you have violated these Terms, engaged in conduct harmful to the Platform or its users, or for any other reason at our sole discretion. Where practicable, we will provide notice and an opportunity to remedy the violation before terminating your account.

4. Bookings & Payments

Gliss is a software platform that connects Students with Instructors. Gliss does not collect, hold, transfer, or disburse session payments and is not a money services business or money transmitter under applicable federal or California law. How Payment Works. When a Student confirms a booking, payment for that session is made directly to the Instructor through the Instructor's linked payment processor (e.g., Stripe, Square, PayPal). Gliss facilitates the booking record and session management but is not a party to the payment transaction between a Student and an Instructor. Stripe Transaction Fee. Sessions booked through Instructors who use Stripe as their payment processor include a Stripe transaction fee passed through to the Student at checkout. This fee is charged by Stripe, not Gliss, is non-refundable, and will be disclosed to the Student before payment is confirmed. All session prices are displayed in USD. Instructors are responsible for maintaining their payment processing accounts in good standing and for complying with the terms of their chosen payment processor. Gliss is not liable for payment failures, processing errors, or disputes arising from Instructors' third-party payment processors.

5. Platform Fee & SaaS Billing

Platform Fee. Gliss charges Instructors a SaaS Fee on gross session revenue completed through the Platform each calendar month. The standard rate is 8%. Founding Instructors — as designated in their onboarding materials — pay a reduced rate of 3% from their first completed session. Standard Instructors automatically transition to the 3% rate upon reaching the qualifying session milestone described in their Instructor Agreement. Current fee rates and milestone thresholds are available at gliss.live/pricing and are subject to change with 30 days' advance written notice to affected Instructors. Billing Cycle. SaaS Fees are calculated at the end of each calendar month based on completed sessions recorded on the Platform. Gliss will automatically charge the SaaS Fee to the Instructor's payment method on file on or around the 5th of the following month. Payment Method Obligation. Instructors must maintain a valid payment method on file at all times. Removing a payment method without providing a replacement is a violation of these Terms. Failed Payments. If an automatic charge is declined: (a) Gliss will retry within 3 business days and send an email notice to the Instructor; (b) if unpaid 10 days after the initial billing date, Gliss may suspend the Instructor's active listings; (c) if unpaid for 30 days, Gliss may terminate the Instructor's account. NexGeMM LLC reserves the right to pursue collection for any unpaid SaaS Fees. Fee Disputes. Instructors may dispute a monthly SaaS Fee invoice by contacting info@gliss.live within 15 days of invoice issuance. Undisputed amounts are due as stated. California Automatic Renewal Disclosure. The SaaS Fee is a recurring monthly charge that continues until the Instructor cancels their Gliss account. Instructors may cancel at any time through their account settings or by contacting info@gliss.live. Cancellation takes effect at the end of the current billing cycle. NexGeMM LLC will provide clear advance notice before any material change to the SaaS Fee rate takes effect, as required by California Business & Professions Code §§ 17600–17606.

6. Cancellation & Refunds

Because Gliss does not hold or process session payments, refunds are issued by the Instructor through their own payment processor. Gliss establishes the following refund framework that all Instructors are contractually required to follow. Student Cancellations. Students may cancel a booking up to 24 hours before the scheduled session and are entitled to a full refund from the Instructor. Cancellations within 24 hours of the scheduled session start time are not eligible for a refund unless the Instructor cancels first. Student No-Shows. If a Student fails to attend a scheduled session without canceling, no refund will be issued and the Instructor retains the full session payment. Instructor Cancellations. Instructors who cancel a confirmed session must do so at least 12 hours in advance and must issue a full refund to the Student through their payment processor within 3 business days of the cancellation. Repeated late cancellations may result in account suspension. Flexible-Schedule Classes. For flexible-schedule classes, refunds are issued only if no session has been conducted. First-Session Satisfaction. If your first session with an Instructor did not meet your expectations, contact info@gliss.live within 24 hours of the session end time. Gliss may, at its sole discretion, require the Instructor to issue a refund. This provision is limited to one claim per Student per Instructor. Third-Party Payment Disputes. Gliss is not a party to payment transactions between Students and Instructors. Students experiencing payment processing issues must contact the Instructor or their relevant payment processor directly. Gliss is not liable for failures, delays, or disputes arising from Instructors' third-party payment processors.

7. Instructor Responsibilities

Instructors are independent contractors, not employees of NexGeMM LLC. You are solely responsible for the content, quality, and safety of your classes, obtaining any required licenses or permits, and complying with applicable laws. You agree to conduct yourself professionally in all interactions with Students. You must not engage in harassment, discrimination, or inappropriate contact with any Student, whether during or after a class. You agree not to list classes that are misleading, unsafe, or violate any law. Gliss reserves the right to remove listings that violate these Terms or suspend accounts at its sole discretion. Off-Platform Restrictions. You may not direct Students to make session payments through channels not linked to your Gliss account, or circumvent the Gliss booking system in any way that avoids or reduces the applicable SaaS Fee. Payment through your Gliss-linked payment processor is not an off-platform transaction. Directing Students to pay through unlinked channels may result in immediate account termination. Payment Processing Obligations. You are responsible for maintaining your linked payment processor account in good standing, complying with your payment processor's terms of service, issuing refunds to Students in accordance with Section 6, and ensuring all session payments are properly processed and recorded.

8. Minor Student Safety

Instructors providing services to students under 18 must comply with the following: Communication. Do not communicate with minor students via personal phone, text, email, or social media unless the Authorized Adult is included in the communication or has given written consent. Supervision. Conduct lessons in open, visible settings. If a lesson must occur in a less visible location, an Authorized Adult should be present or nearby. Physical Contact. Any physical demonstration during instruction must be explained in advance and consented to. Stop immediately if the student or Authorized Adult objects. Mandatory Reporting. You acknowledge you may be a mandatory reporter of suspected child abuse or neglect under the laws of your jurisdiction and agree to comply with all applicable reporting obligations. Disclosure. Authorized Adults must disclose relevant medical conditions, allergies, or special needs before the first session. Failure to disclose material safety information may result in lesson cancellation without refund.

9. Background Checks

Gliss reserves the right to require Instructors to complete a background check through a qualified consumer reporting agency as a condition of listing on the Platform. Where required, Gliss may partner with third-party providers to facilitate this process. Any cost-sharing arrangements will be communicated in your Instructor onboarding materials. Background checks are conducted in compliance with the Fair Credit Reporting Act (FCRA). If Gliss takes adverse action based on a background check report, you will receive a pre-adverse action notice, a copy of the report, a summary of your FCRA rights, and an opportunity to dispute inaccurate information before any final action is taken. Failure to complete a required background check may result in suspension or removal from the Platform. Background checks do not guarantee future conduct and do not constitute an endorsement by Gliss.

10. Taxes

Instructors are solely responsible for determining and fulfilling all tax obligations arising from their use of Gliss, including income tax and self-employment tax. Because Gliss does not process or receive session payments on behalf of Instructors, Gliss will not issue IRS Form 1099-K for session revenue. Instructors' own payment processors (e.g., Stripe, Square, PayPal) are responsible for applicable tax reporting on session payments, subject to applicable thresholds. Instructors should consult their payment processor's tax documentation policies and their own tax advisors. The SaaS Fee paid to NexGeMM LLC is a business expense incurred by the Instructor and is not reported by Gliss as income on the Instructor's behalf. You agree to provide accurate tax identification information to your payment processor as required. Students are responsible for any applicable sales or use tax on class purchases where required by law.

11. Prohibited Conduct

You agree not to: • Post false, misleading, or fraudulent content • Submit fake, incentivized, or otherwise inauthentic reviews • Harass, threaten, discriminate against, or harm other users • Circumvent the Gliss booking system or direct Students to make session payments through channels not linked to the Platform, including for the purpose of avoiding the applicable SaaS Fee • Solicit Students or Instructors for competing platforms • Use the Platform for any unlawful purpose • Reverse-engineer, scrape, or compromise Gliss's technology • Use automated scripts, bots, or other non-human means to access or interact with the Platform • Impersonate any person or misrepresent your affiliation with any organization • Transmit spam, junk mail, or unsolicited commercial messages Violations may result in immediate account termination and may expose you to civil or criminal liability.

12. Intellectual Property & DMCA

All content on Gliss — including the brand, design, and software — is owned by NexGeMM LLC. You may not reproduce or distribute it without written permission. By submitting photos, descriptions, or other content to Gliss, you grant us a non-exclusive, worldwide, royalty-free, sublicensable license to display, distribute, and use that content on the Platform for as long as the content remains on the Platform. This license terminates upon account deletion with respect to content that is removed, except where retention is required by applicable law. You represent that you own or have the rights to submit such content. To report copyright infringement, send a DMCA notice to our designated agent at info@gliss.live including: (1) identification of the copyrighted work; (2) identification of the infringing material and its location; (3) your contact information; (4) a statement of good faith belief; and (5) your signature. Repeat infringers will have their accounts terminated.

13. Reviews & Content

After a completed session, Students and Instructors may leave reviews of each other. Reviews must be honest, accurate, and free of discriminatory, defamatory, or offensive language. Gliss does not verify the accuracy of reviews and is not responsible for their content. We reserve the right to remove reviews that violate these Terms at any time. All content you post on Gliss must comply with these Terms. You are solely responsible for the legality and accuracy of your content.

14. Assumption of Risk

Gliss facilitates bookings for creative and educational classes including art, music, and academic tutoring. Gliss does not facilitate sports programs or high-intensity physical activities. You acknowledge that participating in or providing hands-on instructional activities through Gliss may carry limited inherent risks, including the possibility of minor physical injury in craft or art instruction. No Insurance Coverage. Gliss does not maintain accident medical insurance, liability insurance, or any other insurance coverage for Instructors, Students, or their guests in connection with classes facilitated through the Platform. Instructors are encouraged to obtain professional liability insurance appropriate for the classes they offer. Students and Authorized Adults are encouraged to confirm with Instructors what, if any, coverage they carry before the first session. To the maximum extent permitted by applicable law, you assume all risks arising from your use of the Platform and participation in any class, including injury, illness, property damage, and financial loss. Nothing in this section limits Gliss's liability for its own gross negligence or willful misconduct. Gliss does not employ Instructors, does not supervise classes, and is not responsible for the conduct of any Instructor or Student. You are responsible for investigating whether a class is suitable for you or your minor student before booking.

15. Indemnification

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless NexGeMM LLC and its officers, directors, employees, and agents from any claims, liabilities, damages, and expenses (including reasonable attorneys' fees) arising out of: • Your use of or access to the Platform • Your content or listings • Your breach of these Terms • Your interactions with other users through or in connection with the Platform, including any injuries or property damage • Your failure to comply with applicable laws or tax obligations • Your negligence or willful misconduct

16. Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEXGEMM LLC EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT: (A) THE PLATFORM WILL MEET YOUR REQUIREMENTS; (B) THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) ANY INSTRUCTOR LISTING, REVIEW, OR OTHER CONTENT IS ACCURATE OR COMPLETE; OR (D) RESULTS OBTAINED FROM USING THE PLATFORM WILL BE ACCURATE OR RELIABLE. Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

17. Limitation of Liability

Gliss is a software platform that connects Students and Instructors. We do not directly provide classes and are not liable for injuries, property damage, or other losses that occur during a class. To the maximum extent permitted by law, Gliss will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the Platform. Gliss's total liability to you for any claim shall not exceed the greater of: (A) for Students, the total booking or service fees charged directly by NexGeMM LLC to the Student in the 12 months preceding the claim (which may be zero if the Student's session payments were made directly to the Instructor); (B) for Instructors, the total SaaS Fees paid to NexGeMM LLC in the 12 months preceding the claim; or (C) $100 USD. This limitation applies to all causes of action in the aggregate.

18. Dispute Resolution & Arbitration

Pre-Arbitration Notice. Before initiating arbitration, you must provide Gliss at least 30 days' written notice of the dispute at info@gliss.live, including your name, a description of the dispute, and the relief sought. We will attempt to resolve the dispute informally during this period. Arbitration. If the dispute is not resolved informally, you and Gliss agree to resolve it through binding individual arbitration under the AAA Consumer Arbitration Rules, rather than in court. The arbitration will be conducted in San Francisco, California or by phone/video at your election. The arbitrator's award shall be final, binding, and may be entered as a judgment in any court of competent jurisdiction. Fees. Gliss will pay all AAA filing, administrative, and arbitrator fees for claims that do not exceed $10,000, unless the arbitrator finds your claim frivolous. For claims over $10,000, the AAA Consumer Arbitration Rules govern fee allocation. Mass Arbitration. If 25 or more substantially similar arbitration demands are filed against Gliss within a 90-day period, the parties agree to coordinate resolution in batches of no more than 50 claims per batch, with each batch treated as a single arbitration proceeding for purposes of filing fees. Class Action Waiver. You waive the right to participate in any class action or representative proceeding. Exceptions. Either party may seek relief in small claims court. Claims involving intellectual property rights or emergency injunctive relief are excluded from arbitration. For disputes between Students and Instructors, Gliss may, at its discretion, provide mediation support but is not obligated to resolve the dispute.

19. Governing Law

These Terms are governed by the laws of the State of California and the United States, without regard to conflict-of-law provisions. Any judicial proceedings not subject to arbitration must be brought in state or federal court in San Francisco, California.

20. Force Majeure

Gliss shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including acts of God, natural disasters, pandemics, war, terrorism, government actions, or failures of third-party services such as payment processors.

21. Miscellaneous

Severability. If any provision of these Terms is found invalid or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect. Entire Agreement. These Terms, together with the Privacy Policy and any other policies incorporated by reference, constitute the entire agreement between you and NexGeMM LLC regarding your use of the Platform and supersede all prior agreements. No Waiver. Gliss's failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. Assignment. You may not assign or transfer your rights under these Terms without Gliss's prior written consent. NexGeMM LLC may assign these Terms without restriction in connection with a merger, acquisition, or sale of assets. Headings. Section headings are for convenience only and have no legal or contractual effect.

22. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via email or in-app notification at least 14 days before the changes take effect. Continued use of Gliss after changes take effect constitutes acceptance.

23. Contact Us

Questions about these Terms? Reach us at: info@gliss.live NexGeMM LLC 2108 N ST, STE N Sacramento, CA 95816